
Customer Service Officer, Contact Centre
2 weeks ago
**Description -**
As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.
You will be required to:
- Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
- Empathize with customers, and offer clear and relevant advice
- Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
- Perform post-case administration for future reference
**Qualifications -**
To join us as a Customer Service Officer (Contact Centre), you should:
- Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage
- Have at least 2 years of experience in customer service, preferably in a contact centre
- Enjoy people engagement and providing good advice, have patience in dealing with complex problems
- Have strong interpersonal skills and the ability to answer queries clearly over the phone
- Be result-oriented and enjoy seeing tangible results of your hard work
Our contact centre is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week, with rotating shifts between 8:30am to 6:30pm.
LI-INwithYou
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months
**Salary**: $2,800.00 - $3,400.00 per month
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- contact centre: 1 year (preferred)
-
Customer Service Officer
2 weeks ago
Tampines, Singapore AGrader Learning Centre Full time $27,600 per yearDear Administrators,We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the East area at Tampines (Income at Tampines Junction).(Students that are interested to gain experience in customer service excellence are welcome to join us)Key Responsibilities:Provide...
-
Customer Service Officer, Call Centre
1 day ago
Tampines, Singapore Income Insurance Limited Full timeAs the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and...
-
Customer Service Officer
2 weeks ago
Tampines, Singapore AGrader Learning Centre Full timeDear Administrators, My name is Loo Yi, Head of Human Resources in AGrader Learning Centre. We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the East area at **Tampines**. **We welcome you to join us, and will offer you**: - A Happy, Positive & Cheerful...
-
Customer Service Officer
4 days ago
Tampines, Singapore AGrader Learning Centre Full timeDear Administrators, My name is Loo Yi, Head of Human Resources in AGrader Learning Centre. We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the North East area at SengKang **(Sengkang Community Club )**. **We welcome you to join us, and will offer you**: -...
-
Customer Service Officer
3 days ago
Tampines, Singapore AGrader Learning Centre Full timeDear Administrators, We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centres island-wide. (Students that are interested to gain experience in customer service excellence are welcome to join us!) Key Responsibilities: - Provide friendly and professional assistance to...
-
Customer Service Officer
3 days ago
Tampines, Singapore AGrader & I Pte Ltd Full timeTo provide excellent customer service to students & parents in a tuition centre environment as part of an administration team. As a front-line staff, you will be the first point of contact with our existing customers and future ones. Besides assisting in administrative duties relating to student and course registration matters, here are some other roles...
-
Customer Service Officer
3 days ago
Tampines, Singapore AGrader & I Pte Ltd Full timeTo provide excellent customer service to students & parents in a tuition centre environment as part of an administration team. As a front-line staff, you will be the first point of contact with our existing customers and future ones. Besides assisting in administrative duties relating to student and course registration matters, here are some other roles...
-
Customer Service Officer
2 weeks ago
Tampines, Singapore The Write Connection Pte Ltd Full time $20,000 - $30,000 per year**Job Highlights** - Competitive total rewards package - Dynamic & people-centric work culture - Professional development **Customer Service Officers (Full-time, Tampines)** The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver...
-
Full-time Customer Service Officer
2 weeks ago
Tampines, Singapore The Alternative Story Learning Centre Full timeLove interacting with people? Enjoy being organised and finding solutions with a smile? You could be one of us! As a Full-Time Frontline Executive, you will have the opportunity to be an ambassador of The Alternative Story (T.A.S.). You will be in charge of engaging customers and providing administrative support to our customers and teachers. You will be...
-
Customer Service Officer
3 days ago
Tampines, Singapore U3Infotech Full timeTo consistently meet the customer centre targets set (KPIs) without compromising quality of service delivery To ensure accuracy and complaint for all customers’ requests To successfully cross-buy the bank products and services To adhere to professionals standards of behaviour and conduct in dealing with customers and fellow CSOs. Flexibility in work...