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Customer Service Agent Part Time

2 weeks ago

Singapore CHANGI TRAVEL SERVICES PTE. LTD. Full time

We are looking for a friendly and professional **Customer Service Agent (Meet & Greet)**to join our team, providing exceptional support to passengers throughout their airport journey.

**Job Details**:
Location: Changi Airport

**Salary**: $11.50/Hr
- Duration: 3 months (renewable contract)

Working hours: up to 10 hours (maximum 35 hours per week), 3-5 days work week

**Key Responsibilities**:
**Pre-Arrival/Departure/Transit**:

- Review passenger manifests and flight information.
- Prepare necessary documents and materials.

**Meet & Greet Service**:

- Greet passengers at designated meeting points (arrival/departure gates).
- Verify passenger identities.
- Escort passengers through airport procedures (immigration, customs, baggage claim).
- Assist with luggage handling and transportation.

**Passenger Support**:

- Provide assistance with mobility aids (wheelchairs, buggies).
- Help passengers complete airport forms and documentation.
- Address and resolve passenger queries and concerns.

**Communication**:

- Liaise with airline staff and airport authorities.
- Update the Shift Controller on flight updates, delays, or cancellations.

**Safety and Security**:

- Ensure passenger safety and adhere to airport security protocols.

**Minimum Job Requirements**:

- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and adaptability skills.
- Familiarity with airport procedures and layout.
- Physical ability to stand, walk, and lift (if required).

If you are customer-oriented and thrive in dynamic environments, we’d love to have you on our team