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Manager, End User Computing

2 weeks ago

Jurong, Singapore M1 Limited Full time

Job ID:
**IS-M-EUC-5**

**Job Type**:
**Full Time**

Job Classification:
**Senior / Manager**

Department:
**Digital Office**

Function:
**Operation**

**Location**:
**Jurong, Singapore**

Years of Experience:
**5**

Job Responsibilities/Requirements:
M1 is Singapore’s most vibrant and dynamic communications company, providing mobile and fixed services to over two million customers.

M1’s vision is to enable digital services with an elastic Cloud-native and modular technology stack and offer hyper-personalized and predictive service experiences for both consumers and enterprises. We are in midst of a company-wide multi-year digital transformation to uplift, digitalize, and future-proof our entire business model. The transformation will empower us to experiment, reach industry-leading efficiency, and become the ecosystem partner of choice.

Join us and be a part of a high-performing agile and collaborative team that is paving the way for M1 to become an adaptable, Digital-first telco. Together we can innovate with the latest technologies, offer new value propositions rapidly to the market, and change Singapore’s way of telecommunication.

**About the role**

**Job responsibilities**
- Manage the EUC team to deliver agreed standards
- Ensure incidents and requests are met and delivered within SLAs
- Identify, propose, present and implement improvement in all areas of EUC
- Design and deliver on projects and tasks assigned to EUC
- Creation of essential documentation, user guides and videos related to EUC topics

**Job requirements**:

- Proactive and Outcome driven
- Being self-motivated, independent and resilient is a plus
- Ability to identify opportunities to improve, transform and drive changes
- Proven experience in managing an EUC Department
- Sound technical experience in EUC technologies (Windows, Active Directory, Azure AD, O365, VDI and more)
- Practical experiences with leadership qualities to professionalize EUC
- Practical experiences in managing system integrators and partners for top performance
- Minimum 6 years in EUC or IT Service Management in medium or large organization with cross functional teams
- Degree in Computer Science or Information Technology (or equivalent)
- Experience within Telecommunication industry and ITIL / PMP Certification is a plus

LI-TC1