IT User Support Analyst Sr

**Why Valvoline Global Operations?**

Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.

**Our corporate values of care, integrity, passion, unified, and excellence** shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.

When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors.

**How You’ll Make an Impact**
- Manages the health, maintenance, and support of all end user workplace technology (including but not limited to computers, printers, mobile devices, conference rooms, etc.)
- Responsible for day-to-day IT operations involving PC deployments and management, including software, hardware, and network viability. Network support may entail remote access VPN troubleshooting, network troubleshooting, and/or wireless network troubleshooting.
- Tracks IT assets and software licensing in accordance to Valvoline EUC, security, and accounting standards. Ensure assets are forecasted, procured, and retired/replaced in a timely manner. Ensure all licensed software is under current licensing and correct cost centers are billed.
- Support cellular mobility as related to end user issues and travel requirements
- Contributes as a technical resource for projects and processes; coaches and reviews the work of lower-level IT professionals.
- Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion

This role interacts directly with Valvoline Global end users, internal IT, internal customers, third party service providers, and other external vendors. Primarily, this role will interact with end users and the Valvoline Global End User Computing (EUC) team internally as needed to maintain and work together to meet the needs and requirement of Valvoline Global.

As a top tier IT support resource, this role will often engage with VIPs and other internal customers. Being able to think quickly and having excellent people and communications skills are needed. Exceptional customer service and communication skills are a key requirement in this role.

**What You’ll Need**
- Bachelors degree or equivalent in Information Technology, CIS or related field or equivalent experience
- Minimum of five years of experience in providing end user IT support, preferably with a minimum of two years of that experience providing direct walkup or onsite support.
- ITIL Foundations and Microsoft certifications related to PC support are desirable, but not required.
- Native speaker proficiency in English and Mandarin Chinese
- Exceptional customer service skills
- Advanced experience supporting end user technologies (Windows and Mac PCs, mobile devices) in an Intune managed environment
- Significant experience supporting collaboration tools and systems (telecom, audio conferencing, Teams, Webex, Zoom)
- Experience with ServiceNow incident management
- Basic project management skills
- Basic network troubleshooting experience
- Experience working with 3rd party vendors with regards to projects and day-to-day operations
- Ability to learn and adapt quickly to learning new technologies
- Able to teach and coach lower level resources to complete tasks as related to the work requirements
- Able to lift 30lbs
- Position may have need for sitting long periods at on desk on a computer

Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

**Requisition ID: 762**

LI-RS2