Customer Success Specialist

The Customer success specialist is a customer-facing, self-driven sales professional who is a key player in Mr. Marine in developing customer relationships, promoting loyalty and retention.

Reporting to the Account Management Team Lead.

**Job Description
- Develop a deep understanding of Mr. Marine's technical service offerings, including marine elevator maintenance, ballast water treatment compliance, instrumentation, and control systems servicing.
- Proactively engage with customers to understand their specific needs, challenges, and objectives related to onboard technical services.
- Serve as the primary point of contact for assigned customers, building strong relationships and acting as their advocate within Mr. Marine.
- Collaborate with internal teams, including sales, operations, and technical support, to ensure seamless resolution of customer inquiries and issues.
- Conduct regular check-ins with customers to review service performance, gather feedback, and identify opportunities for improvement or upselling.
- Provide guidance and support to customers in maximizing the value of Mr. Marine's services
- Monitor customer satisfaction metrics and key performance indicators, taking proactive measures to address any areas of concern and drive continuous improvement.
- Stay abreast of industry trends and regulatory requirements, sharing insights and recommendations with customers as appropriate.
- Maintain accurate records of customer interactions, visits, and contact details.

**Function requirements**
- Minimum a first-level university degree.
- Experience in the international shipping business is a plus
- Excellent reading and writing business English, a second language is a plus
- Good understanding and empathy for cultural differences.
- Being a tech savvy is a plus

**Competencies**
- Customer Focus: Demonstrated commitment to understanding and addressing customer needs and delivering exceptional service.
- Problem-Solving: Ability to identify, analyze, and resolve customer issues effectively and efficiently.
- Collaboration: Proven ability to work cross-functionally with internal teams to achieve customer success objectives.
- Adaptability: Willingness to adapt to changing customer requirements, industry dynamics, and business priorities.
- Results-Orientation: Driven to achieve customer satisfaction targets and contribute to the overall success of the organization.
- Soft Skills:

- Fast learner
- Sense of urgency
- Team player
- Winning mentality
- Positive
- Adaptable
- Solution thinker

Note: Singaporean passport or work permit is required

**Why Mr. Marine?**

At Mr. Marine, you will join a global team of ambitious, internationally-minded, hands-on professionals. You will be part of a dynamic environment, consistently exposed to new challenges and opportunities to stimulate your professional development. We welcome new ideas and initiatives, investing in your education and growth. You will have the opportunity to build a unique career, fueled by our global scale, support, and inclusive culture. Join our smart, diligent, and fun team to excel in your career

Join Mr. Marine and be part of a team dedicated to delivering excellence in maritime technical services and ensuring the success of our customers worldwide.

**About Mr. Marine**

Since 2002, Mr. Marine has been serving ships worldwide. With a global network of 150 technicians present in 350+ ports, we ensure vessels’ safety and compliance 24/7, delivering excellent customer service, and exceeding our customers’ expectations.
- **Mr. Marine Elevator** is the global leader in marine elevators servicing, performing jobs from Annual Safety Inspections to modernizations.
- **Mr. Marine Ballast** ensures the compliance of the vessels to the BWT Convention.
- **Mr. Marine Instruments & Controls** is at your disposal for fire and gas detection, test and calibration equipment, marine automation and instruments, among others.
- **Atlas Marine Services Pte. Ltd** - _a Mr. Marine company _is a strong player on the market for the supply of Span gases as well as testing, inspecting and calibrating portable and fix marine equipment.

Mr. Marine 's mission is simple and clear: keeping vessels safe and compliant, anywhere in the world. It is all we do. In a fun and safe working environment, tackling everything with integrity and entrepreneurial spirit. We feel a strong sense of responsibility to our customers. This commitment shows in the way our customer base is growing worldwide.

We are your global beacon, serving your vessel anywhere in the world.