
Regional Client Service Manager
1 week ago
This role requires SGPR or Singaporean citizenship, and bilingual fluency in English and Mandarin.
My client is looking for an AVP level senior individual contributor to sit within the front office business team. This person would be responsible for electronic trading client offerings across FX, Fixed Income and Commodities for the Asia region.
The role
- Oversee electronic trading product offerings, ensuring compliance with service level agreements (SLAs)
- Maintain a comprehensive knowledge of electronic trading architecture to ensure effective operations
- Coordinate with the London counterparts for seamless daily handovers
- Be responsible for a world-class client experience - onboard new clients and provide support, addressing queries related to e-trading platforms
- Work closely with front, middle, and back office teams, as well as clients and vendors, to address queries and enhance user experience
- Provide first-line support and coordinate resolution of e-trading issues, managing system outages with IT
- Deliver accurate performance reports and respond to ad-hoc requests from management
- Strong understanding of electronic trading architecture and market dynamics in FX or Fixed Income or Commodities
- Technical background + experience in a client servicing role or experience in managing senior stakeholders in front-to-back office
- Understanding of the regulatory landscape impacting electronic trading in Asia
- Familiarity with trading platforms (e.g., Refinitiv, SmartTrade, or similar)
- Proficiency in Mandarin and English is required due to client needs
- Ability to work independently while contributing to a global team
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