Lead / Senior System Analyst - Telecom Domain

19 hours ago

Singapore Flintex Consulting Pte Ltd Full time

Purpose:
- Provide technical expertise in the team's day-to-day system support responsibilities and in the management of assigned projects and task- Proactively implement solutions to reduce the number of support calls and incidents

**Responsibilities**:
- Work closely with business users to ensure that functionality in the supported systems is used in the correct manner, and adequate processes are in place to handle issues reported by the users.
- Be highly responsive to the dynamic nature of the business environment and to quickly react against any critical issues related to the supported systems at all times.- Proactively implement solutions and processes to reduce the number of support calls.- Keep Systems Operations and Training documentation up-to-date.
- Conduct training to fellow team members and users.
- Resolution of Service Desk Cases, User queries and Requests
- Troubleshooting, investigation, raise defect when necessary.
- Support of Application processing (monitoring back-end jobs, attending to alerts)
- Development of workarounds (interim solutions)
- Participate in planning and revenue assurance activities such as systems reconciliation and disaster recovery.
- Perform testing (technical UAT, performance).
- Adopt good industry practices and adherence to IS Policies and Standards.-
**Requirements**:

- Bachelor degree in Computer Science, Computer Engineering, Information Technology or related fields
- At least 5 - 7 years of relevant hands-on experiences in a production support capacity, preferably in Telco customer care or billing systems
- Strong analytical ability over business and technical issues
- Highly motivated with a strong sense of commitment and able to respond swiftly to critical system issues at all times.
- Ability to manage stress and multi-task in a fast-paced environment.- Must possess a mindset to objectively view and effectively explain an issue or resolution from an end-user/customer/business perspective
- Be willing to work on extended hours upon work exigency
- Familiar with Software Development Life Cycle (SDLC)
- Experienced in vendor management an advantage
- Fluent in both spoken and written English

Technical Skills:

- Siebel CRM Certification will be an added advantage.
- Knowledge of Telco Customer Care or Billing and Customer Care systems- Possess a comprehensive and in-depth knowledge of Siebel Integration with APM tool (e.g. DCRUM) for performance monitoring, SQL Analysis and SQL tuning.
- Technical expertise should include Siebel Tools 8.1.x, Configuration and Siebel Enterprise Integration Manager (EIM).

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