
Consultant Ii Destination Services
2 days ago
**Job Title / Qualifications**:Consultant, Destination & Real Estate Services
**Department / Location**:Destination & Real Estate Services / Singapore
**Reports To**:Client Services Manager - Destination & Real Estate Services
This is an exciting opportunity for the right individual who can demonstrate the skills and experience required to meet this challenging assignment. The Consultant, Destination & Real Estate Services will co-ordinate and manage destination services for the client’s incoming and existing assignees.
The Consultant, Destination & Real Estate Services will have the opportunity to work in a very dynamic, state of the art environment with a multicultural workforce spanning 30 different nationalities.
**MAJOR DUTIES AND RESPONSIBILITIES**:
- Provides single point of coordination for all incoming destination services on behalf of client as outlined in contractual agreement.
- Deliver Cartus’ core destination products (orientation, home finding settling in) to assigned customers according to prescribed Cartus standards.
- Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer.
- Compile data and/or coordinate the compilation of data from internal Cartus departments to ensure the accuracy and timeliness of client reporting.
- Work closely with client HR team, Cartus offsite resources (Tenancy Specialist, Immigration Specialist, Field consultants) and Cartus panel of real estate agents to ensure programs delivered meet each assignees’ specific requirements.
- Assist with assignee relocation and Singapore specific queries. Research and gather information where required.
- Liaise with Real Estate Salesperson to assist with lease negotiations and review.
- Maintain and enhance relationships with Cartus’ internal departments and external suppliers/partners in regards to meeting and exceeding client’s needs.
- Participate in special projects as needed, including client presentations, client/supplier training, trade conferences, etc.
- Maintain compliance with Cartus’ corporate polices, programs, and standards.
**CRITICAL DIMENSIONS**:
- Clear and concise written and verbal communication skills
- Superior customer service skills
- Planning & organization
- Able to work independently
- Problem solving and decision making skills
- Detail oriented; ability to multitask
- Team player
- Innovative and resourceful
**EDUCATION/EXPERIENCE REQUIREMENTS**:
- Diploma in Real Estate Services or Bachelor’s degree or equivalent
- Real Estate Salesperson (RES) license will be an advantage
- Minimum of two years’ related business experience in the customer service, relocation, real estate or international industry
- Expatriate experience required
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