Executive/senior Executive Cabin Crew Learning

2 weeks ago

Singapore Singapore Airlines Full time

**Key Responsibilities**
- Manage a suite of Self-Directed Learning (SDL) Courses for cabin crew, which includes:

- identifying new relevant courses to be mapped to the Crew Competency Framework (CCF) and ensuring quality of courses and trainers by reviewing Courseware Evaluation Questionnaire (CEQ) feedback
- liaising with training providers to provide timely updates on courseware where necessary and other course-related matters to ensure smooth facilitation and delivery of courses
- managing contracts with training vendors and requesting for quotations whenever new courses are introduced
- ensuring that SDL completions are accounted for in the various systems such as the Learning Management System (SKIES LMS), Cabin Crew Service Records (CCSR) and Crew Journey App (CJA)
- Manage and identify additional sources of learning
- maintaining LinkedIn Learning as an alternative for crew self-development and the associated administrative matters
- introducing micro-learning courseware as bite-sized SDL for crew
- Pilot the Crew Competency Framework (CCF) during CCRP and work with other stakeholders on the roll-out to the rest of the crew population which is core to the CJA
- Support the development of the Crew Journey App (CJA) to incorporate the adoption of the CCF, introduce new features and assist in user testing (UAT) for newly-launched features to ensure smooth usage
- Assume the role of the department LIC in the management and maintenance of departmental assets
- Assist in additional duties / projects when assigned

**Requirements**:

- Recognized Bachelor’s Degree in any discipline
- Experience in project management (which includes project planning and use of PM tools such as JIRA)
- Experience in product management (which includes requirements gathering and quality assurance testing)
- Proficient in Microsoft Office, with emphasis in Microsoft Excel
- Knowledge of learning and development methods
- Familiar with e-learning platforms and digital tools
- Good interpersonal and communication skills
- Analytical with a keen sense for numbers
- Ability to manage projects independently
- Team player
- Resourceful and adaptable
- Detail oriented
- Data analysis, and any proficiency in data visualisation will be advantageous
- Training-related qualifications (such as ACTA, ACLP, DACE) will be advantageous

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