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Cabin Crew

2 weeks ago

Singapore Singapore Airlines Full time

**Key Responsibilities**
- Deliver quality training for Cabin Crew Readiness Programme (CCRP) trainees and Returning Crew Scheme (RCS) crew to inculcate service excellence.
- Conduct wet run assessments to ensure standards are maintained.
- Manage the Foreign Language Scheme (French Qualified / German Qualified) contracts with vendors and facilitate the intensive and refresher programmes to ensure crew maintain their annual proficiency records.
- Develop and maintain B737 Narrow-body (NB) courseware and training programme for Wide-body (WB) to NB conversion to ensure crew fulfil operational requirements based on post-COVID priorities.
- Manage the Regulatory courses and e-learning modules to ensure all content are updated timely and crew maintain their recency records in accordance with the guidelines set by the respective authorities.
- Drive Data Analytics and support the development of CCLD dashboard and Training Portal to streamline processes and increase automation.
- Drive sustainability related initiatives in CCLD.
- Assist in additional duties / projects when assigned.

**Requirements**:

- A university degree in any discipline is acceptable
- Project management (which includes project planning and use of PM tools such as JIRA)
- Product management (which includes requirements gathering and quality assurance testing)
- Data analysis, and any proficiency in data visualisation will be advantageous
- Proficient in Microsoft Office, with emphasis in Microsoft Excel
- Training-related qualifications (such as ACTA, ACLP, DACE) would be an advantage
- Knowledge of learning and development methods
- Familiar with e-learning platforms and digital tools
- Good interpersonal and communication skills
- Analytical with a keen sense for numbers
- Ability to manage projects independently
- Team player
- Resourceful and adaptable
- Detail oriented