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The CIC is responsible for ensuring that all safety and service duties and procedures are carried out by cabin crew under his/her charge during the flight.
The CIC is also responsible to the Commander for the supervision of cabin crew and the conduct of in-flight service. The fundamental responsibility of the CIC is to contribute positively towards continuous improvement of performance and reputation of Scoot.
The CIC is accountable for providing leadership, support and performance management of cabin crew, to increase passengers’ loyalty and establish a reputation and image of Scoot cabin crew as a distinct advantage.
Good liaison between the CMD and the CIC is essential to effective Crew Resource Management (CRM).
- Maintain up-to-date knowledge of all applicable emergency procedures and safety equipment, operating manuals, Cabin Safety Instructions and Cabin Services Circulars
- Ensure all emergency/safety equipment & security checks and are completed prior to departure
- Ensure safety of all personnel on-board of Company aircraft are well taken care
- Lead a team consisting of Complex Leader & Cabin Crew and allocate work positions
- Conduct pre-flight briefing and ensure crew members have a sound knowledge of safety/emergency and standard procedures through questions and answers
- Regularly coordinate with the Complex Leader (CL) to ensure all areas are effectively supervised and a high standard of safety and service is delivered and maintained throughout the flight.
- Check grooming standards of cabin crew and ensure crew welfare and safety at out ports
- Provide line training and on-going development to cabin crew, counsel where necessary for non-compliance to company procedures
- Closely monitor and coach supernumerary (SNY) crew and probationary crew
- Conduct cabin crew performance appraisals as required
- Ensure passengers inflight satisfaction of passengers on board Company aircraft.
- Responsible for inflight sales cash management and reconciliation activities including planning and co-ordinating inflight service cum sales activities to achieve sales targets.
- Participate as an active team member, set the appropriate tone for each flight and create a conducive work environment
- Taking up a CIC Team Management role eventually and manage a team of Cabin Crew & Complex Leaders
- Offering constructive feedback and counselling in a timely, appropriate manner to team members.
- Creating an environment of trust and confidence to promote open communications and creates a positive and motivating environment for team members
- Carry out performance appraisals of team members and develop team members
- Coaches and mentors team on appropriate work attitudes and behaviour on & off board
- Manages performance and behavioural lapses consistently and professionally
- Effectively shares organisational directions and goals with team
- Any other ad-hoc assignment as required by the Company
**Desired Traits**
- Capable of making sound decisions and has strong situational awareness
- Good knowledge of cabin crew operations and culture
- Able to work well with a wide spectrum of people
- Strong organisational ability
- Energy and enthusiasm
- Good coaching skills and able to guide subordinates
- Strong communication and conflict management skills
**Requirements**:
- Minimum of 2500 flying hours as Complex Leader and in addition at least 5 years of experience in other airlines on wide-body aircrafts
- No active disciplinary censure
**Important Notes**:
- Please note that performance records (including disciplinary and performance checks) will be taken into consideration as part of the shortlisting process.
