Specialist, Cabin Services
9 hours ago
Summary
We are searching for a/an energetic, positive and dynamic individual for Specialist, Training in Cabin Services Department. You will be part of the Cabin Services Training team and will be the mentor developing and conducting training programs for Cabin Crew to enable them to achieve proficiencies and deliver excellent inflight service to our passengers. You will work closely with cabin crew and cross functional internal stakeholders within Scoot as well as external training providers to deliver competent cabin crew to line.
**Job Description**:
Key Responsibilities & Accountabilities- Ensure adequate number of crew are trained to meet operational requirements.- Ensure that curriculum and programme complies with regulatory requirements.- Develop, implement and maintain training programs and training materials. Mentor and nurture trainees to help them achieve success. including implementing Training Discipline for trainees.- Identify performance gaps for cabin crew based on crew performance and through consultation with relevant stakeholders and implements appropriate Instructional design to bridge performance gaps.- Conduct Training Needs Analysis and recommend appropriate revisions to existing training program and/or introduce new training program to bridge performance gaps and meet changing customer expectations.- Evaluate training effectiveness and mitigation measures for improvement.- Upkeep high standards and quality of training and guide rank trainers where needed.- Record keeping for cabin crew training attendance and issuance of training materials including CCM, etc.- Support Comms function, e.g. organize & update Station Information to facilitate cabin crew operations- Assist in managing training budget and related training costs.
**Requirements**:
- Excellent command of spoken and written English- Strong interpersonal, communications and influencing skills- Achievement and results oriented- Highly self-organized, systematic and meticulous- Resilient, proactive, flexible and able to manage constant and last minute changes- Able to work well within tight timelines- Good role model: Well-groomed and ability to lead by example- Patient and nurturing with passion to mentor and coach trainees to achieve success- Excellent people management skills and high EQ (Emotional Quotient/self-awareness)- Energetic and positive with enthusiasm, enjoys and embraces change
Key Skills:
- University degree holder from recognized university with total of not less than 5 years of work experience or diploma holder with total of not less than 8 years of experience- Cabin crew experience of at least 2 years advantageousPreferred skills:
- ACTA, ACLP, or Train the Trainer certification advantageous- Familiar with Virtual Reality &/or online training development software e.g. Articulate or VR training programs
Skills:
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