Specialist, Cabin Services

1 day ago

Singapore Scoot Tigerair Pte Ltd Full time

**Summary**

**Key Responsibilities & Accountabilities**:

- Manage external vendors and ensure seamless operations for F&B, duty free and aircraft inflight cleaning.
- Design and implement sales & service procedure and process which facilitate smooth delivery of inflight F&B and duty free products by cabin crew.
- Develop and update inflight sales guide and manual for cabin crew.
- Work closely with Training team to implement inflight sales training for cabin crew.
- Monitor & review customer satisfaction e.g. sales force and NPS and provide improvement plans to mitigate service gaps and lapses.
- Manage procurement and inventory of aircraft and crew supplies.
- Plan and conduct quality audits and conduct appropriate reporting upwards.
- Arrange trial runs through relevant channels e.g. task force for new product innovations and service procedures.
- Act as the internal customer champion and responsible for the development of a customer experience framework across the various touchpoints in the customer journey.
- Interface and interact with working teams across various business units to bring the voice and experience of The Customer to the fore, for existing and new initiatives and processes.
- Report customer service performance to senior management with a view towards continuous improvement, putting the customer at the centre of our growth plan.
- Work closely with team to operationalise revenue strategies and initiatives.
- Support team in different projects within Cabin Services.

**Skills**:

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