Program Intern

2 weeks ago

Singapore TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
About the team
LIVE Monetization Governance, refers to the demonetization against TikTok LIVE creators whose content/behavior will cause brand harm/damage positive, authentic LIVE experiences/undermine our community's integrity if monetized through monetization-related features like ranking, gifting and match etc.
1. Responsible for executing strategies related to international live user service, drafting SOPs, and conducting requirement analysis.
2. Continuously engage with users and clients to uncover issues and gather feedback, complete requirements collection and interfacing, and enhance user service satisfaction.
3. Regularly monitor various project-related data metrics and follow up on project progress to ensure smooth execution.
4. Participate in the implementation of operational strategies and optimize execution plans based on user feedback.
5. Engage in cross-department communication and coordination to improve interdepartmental collaboration efficiency.

**Qualifications**:
Minimum Qualifications
1. Bachelor's degree or above from the 2026 graduating class, with fluent English communication and writing skills sufficient for work.
2. Strong research, analytical, and documentation writing abilities.
Preferred Qualifications
1. Excellent logical thinking, adept at analyzing and solving problems, and passionate about challenges.
2. Good communication skills, strong teamwork spirit, and a proactive mindset.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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