
Executive Vip Host
2 weeks ago
**Overview**
To develop new clientele, establish a rapport with existing clientele and increase repeat business opportunities for CÉ LA VI Singapore Club.
**DUTIES AND RESPONSIBILITIES: -**
- Responsible for a target monthly revenue goal and guest list requirements.
- Knowledge of all current and upcoming events and promotions to market to your network whilesuggestively selling and upselling to increase revenue opportunities.
- Coordinate, communicate and work together and alongside both Guest Relations team and theOperations Team to ensure consistent and efficient service to all guests.
- Input and monitor guest spending habits and patterns via table tracking systems.
- Assisting in bringing out bottle ( rituals ) to tables as a form of WOW factor to table reservations
- Checking on balance bottles weekly to ensure members / guests returns.
- Submission of weekly report on customer ship and attendance.
- Greets VIP and members at lobby entrance, personally escort them to their table and activelyengaging them.
- Exchange business cards with guests, building personal experience and regular database.
- Introduce regular loyal guests to the management team.
- Creates an exceptional & personal experience for our VIP guests and members.
- Assist with event enquiries and introduce the events team.
- Complaint handing; identify an upset guest turn their experience into a positive one creating loyalreturning guests.
- Identify “right guests” that would enjoy a more premium experience / area in the club lounge.
- Handles patron’s queries and special requests.
- Processing of guest bill in a timely manner.
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