Technical Support

4 days ago

Singapore GAN TECK KAR INVESTMENTS PTE LTD Full time

**Job Highlights**
- 44 hours, 5 days week
- Free staff meals
- In-house gym facility
- Short walking distance from Tuas Link MRT

**Roles & Responsibilities**:
Administrative Support Tasks

Scheduling
- Schedule maintenance and repair appointments events and work closely with the head technician & Barista on the schedule
- Coordinate with service providers and customers to ensure timely service.
- Track and manage repair requests and service calls.
- Work closely with the sales team on the equipment installation and coffee tasting schedule.

Customer Service
- Respond to inquiries and complaints related to coffee equipment.
- Respond to the equipment & POSM ordering and delivery for clients or internal
- sales team requests.
- Address any recurring issues to improve customer satisfaction.
- Reporting
- Generate reports on equipment performance, common issues, and service trends. If necessary
- Work closely with the sales department for coffee equipment and servicing contract purposes.

Administrative Tasks
- Handle invoicing and billing for repair services and parts.
- Provide quotations for and follow up on orders.
- Manage contracts with service providers and suppliers.
- Coordinate with other departments (e.g., sales, finance, technicians, procurement, IT) as needed.
- Maintain detailed records of service requests, repairs, and maintenance.
- manage key in-service reports
- Document: Technician over time & claims/service reports and service contract /
- Invoicing, RO, DO, etc

Customer Relationship Management
- Develop and maintain strong relationships with customers and clients.
- Address any recurring issues to improve customer satisfaction.
- Technical Support Tasks
- Troubleshooting
- Handling technical admin phone to assist Sales & Client requests.

Equipment Installation
- Work closely with the sales team on the installation schedule request.
- Oversee and schedule on coffee machines installation with the head of
- technician
- Ensure all the documents and contracts are done before the installation.

Equipment and Asset Management
- Asset Tracking and Inventory Management
- Procurement and Disposal
- Reporting and Documentation
- Parts and Supplies Management
- Order and manage inventory of spare parts and supplies.
- Maintain records of parts used and replaced.
- Liaise with suppliers, procurement, and finance on spare parts and related orders.

**Job Requirements**:

- High school diploma or equivalent; an associate degree in Business
- Administration, Hospitality Management, or a related field is a plus.
- 1-3 years of experience in administrative support, ideally in the food service or hospitality industry, with F&B equipment knowledge.
- Basic understanding of IT systems and software, proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and experience with project management software are a plus.
- Strong organizational and time-management abilities, with attention to detail and accuracy.
- Excellent written and verbal communication skills to interact effectively with internal teams and external vendors.
- Ability to troubleshoot minor technical issues and think critically to manage competing priorities.
- Strong interpersonal skills with the ability to work collaboratively in a team environment

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