Field Service Engineer

2 days ago

Singapore RGF Full time

**Location**: Singapore
**Salary**: Open
**Industry**: Manufacturing, Engineering & Industrial
**Sub-industry**: Industrial Manufacturing
**Function**: Manufacturing & Engineering
**Job Description**:
Field Service Engineer - Cryogenic

**Our Client**:
Our client, a leading company in the field of cryogenic engineering, is seeking a dedicated Field Service Engineer to join their team. This role offers the opportunity to work on a variety of projects, providing technical expertise and support to customers in the installation, maintenance, and repair of cryogenic equipment. As a Field Service Engineer, you will play a crucial role in ensuring the safety, quality, and performance of our client's products while maintaining strong relationships with customers and internal teams.

**The Responsibilities**:

- Analyzing customer issues, collecting technical data, and reporting product and contractual concerns for each assignment.
- Directing and supervising the workforce involved in equipment installation, commissioning, start-up, repair, or maintenance.
- Advising customers on operating procedures, maintenance schedules, and parts stocking to minimize equipment downtime.
- Participating in performance testing and evaluation of equipment.
- Coordinating with internal departments and external stakeholders, acting as the primary company representative on-site.
- Overseeing project planning, resource allocation, and safety procedures for minor projects.
- Investigating product issues, implementing corrective actions, and providing technical guidance to field service personnel.
- Conducting training sessions for both customers and internal staff.
- Promoting product improvements and enhancing customer satisfaction through effective communication and cooperation.
- Assisting in resolving liability claims and verifying customer claims.

**The Requirements**:

- Bachelor's degree in Engineering or related field.
- Previous experience in field service engineering, preferably in the cryogenic or related industry.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and interpersonal abilities, with the capability to interact effectively with customers and internal teams.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Willingness to travel extensively, with travel requirements expected to be around 85%.
- Knowledge of safety procedures and quality management systems.
- Experience in project management and coordination is desirable.
- Flexibility to adapt to new and unfamiliar situations as they arise.
- Commitment to upholding company standards and delivering high-quality service to customers.

**JO Reference**: JO-240322-346708

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