Deployment Manager

2 weeks ago

Singapore Lloyd's Register Group Full time

**Deployment Manager**

**Lloyd’s Register**

**Location : Singapore.**

**What we're looking for**

We are seeking for Deployment Manager who is responsible for the deployment of OneOcean and partner products to end users globally. These software deployments may be supporting a new business win or upgrading current customers to our latest software version.

**What we offer you**
- The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.
- A Full time permanent role.

**The Role**:

- Deployment Managers are a key cog in the revenue generation engine of OneOcean, helping to realise new revenue as quickly as possible. They support account retention through helping customers negotiate their first interaction with the product, also supporting adoption and advocacy through each and every customer touch point they have.
- Through solid technical knowledge and the ability to understand customer requirements, they help advise customers on what will make each deployment a success and build project plans to deliver this. They leave the customer with functional software and trained staff.
- They work cross functionally with sales, support and development to put the customer first and guarantee their success.
- The Deployment Manager is responsible for the success of all customer deployments within the assigned customer pod, including trials, new customers, new vessels, new services and software upgrades. A breakdown of those responsibilities is as follows;
**Deployment**- Support with pre-sales activity as required to ensure the sale is optimised for deployment.
- Own each deployment project through all phases of scoping, requirements capture, planning, reporting and successful execution.
- Validate the handover data, ensuring that all details required from Sales are present and correct before the onboarding process starts.
- Be the point of contact between OneOcean and the end user (ship-based stakeholders) during deployments.
- Support communication between OneOcean and the customer (office-based stakeholders) during deployments. Support the addition of subscriptions into the internal business system.
- Manage input required from 3rd party providers (e.g. Marlink or Inmarsat).
- Set up project governance and provide clarity and ownership of deployment reporting, ensure all stakeholders have easy access to updates and status.
- To ensure that any physical goods required for a software deployment are delivered in a timely manner, and if necessary, coordinated with any outfit management / physical product supply.
- To assist the vessel where necessary in the installation of any hardware / software.
- Customer training is required for deployment of OneOcean products and Services to ensure that this is efficient through use of technology.
- Work with the Support Team in managing any technical issues that may arise during installation and commissioning.
- Confirm with customer that all services are working and that the end user understands the essential basics of managing the subscribed services.

**Post deployment**- Monitor the performance of key customer software, ensuring the deployed set up remains in optimal condition and act as a point of escalation for technical representatives of the customer.
- Support customers with the deployment of upgrades

**Knowledge Management**- Be an active member of the Deployment Knowledge Base, regionally and globally, helping to make the deployment process as efficient as possible.

**Other**
- Support product development activity, to ensure the product is optimised for deployment
- Conduct CSAT surveys during listening points in the deployment and post deployment journey, to ensure customer satisfaction levels remain high.
- Support new releases with deployment testing.
- Provide cover for holidays for cluster / non-cluster roles.
- Travel within the APAC and overseas may be required and is considered an occasional feature of this role. Requests could be made at short notice.
- Provide out of hours support / assistance in emergency or time sensitive situations (either in on call or shift pattern).
- Any other task determined necessary by line management.

**What you bring**
- Diploma or Bachelor’s degree in Maritime Navigation or Mechanical Engineering or equivalent and/or Chartered/Professional qualification and a member of a relevant professional institution.
- Relevant experience in the Deployment Manager and responsible for the success of all customer deployments within the assigned customer pod, including trials, new customers, new vessels, new services and software upgrades. Deployment software installation, troubleshooting.
- Proficiency in the English and Mandarin Chinese Language commensurate with the work and to demonstrate effective interpersonal skills.

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