Deployment Lead

2 weeks ago

Singapore FairPrice Group Full time

Deployment Lead (Front Office Solutions)
FairPrice Group is seeking a Deployment Lead to drive the smooth rollout of technology and operational initiatives across our store network. This role is responsible for ensuring that deployments are well-planned, stores are ready, and initiatives are executed with minimal disruption to day-to-day operations.
The Deployment Lead will partner closely with business teams, project managers, vendors, and store operations to translate initiatives into successful rollouts, from pilots through to group-wide scaling. This role is critical in ensuring that innovations and system changes are delivered consistently and reliably to our stores.
Job Purpose
Serving as a key member of the Delivery Governance team, this role acts as a trusted deputy supporting portfolio-level governance while driving day-to-day operational excellence, vendor management, and team development.
Responsibilities
Deployment Planning & Execution
Develop and manage end-to-end rollout plans for store initiatives (POS upgrades, process changes, innovation pilots, etc.)
Coordinate deployment activities across project teams, vendors, and store operations
Ensure rollouts are executed smoothly, on schedule, and with minimal impact to store operations
Store Readiness & Adoption
Assess readiness of each store, including infrastructure, training, and staff preparedness
Work with store managers and ops teams to ensure clear communication of deployment timelines and expectations
Track adoption and user feedback post-rollout to ensure changes land effectively
Identify potential deployment risks and put mitigation plans in place
Act as the first escalation point for deployment-related issues during go-live windows
Ensure all issues are documented, resolved, and tracked to closure
Lead and guide the Manager (Front Office Solutions) and POS Specialist in execution support
Work closely with vendors to align resources, deployment schedules, and on-site support
Provide timely updates and reports to senior management on deployment progress and challenges
Capture lessons learned from each deployment and integrate them into playbooks for future rollouts
Suggest improvements to deployment processes to increase speed, reliability, and consistency
Educational Qualifications
Bachelor's Degree in Computer Science, related technical fields or any other related profession.
Relevant Knowledge and Experience
Minimum 10+ years' experience in IT deployment, rollout or project delivery, ideally in retail / store environments
Proven track record of leading successful store rollouts or large-scale deployments
Solid understanding of POS systems, store operations and retail technology environments preferred
Excellent planning, coordination and execution capabilities
Comfortable working in fast-moving and high-pressure rollout environments
We regret to inform that only shortlisted applicants will be notified.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT System Operations and Maintenance
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