Deployment Engineer

**Key Responsibilities**

Project Planning & Execution:

- Develop and execute deployment plans for modern workplace technologies, including hardware, software, and network solutions.
- Collaborate with project managers, IT teams, and stakeholders to define project scope, timelines, and resource requirements.
- Coordinate with vendors and service providers to ensure timely delivery and quality of products and services.

Technology Installation & Configuration:

- Install, configure, and integrate hardware components such as computers, printers, and networking devices.
- Set up and configure network connections, ensuring seamless integration with existing infrastructure.

Testing & Quality Assurance:

- Conduct thorough testing of deployed technologies to ensure functionality, performance, and compatibility.
- Troubleshoot and resolve technical issues during and after deployment to ensure optimal performance.
- Perform post-deployment monitoring and address any emerging issues promptly.

User Training & Support:

- Develop and deliver training sessions for end-users to facilitate smooth adoption of new technologies.
- Provide ongoing technical support to end-users, addressing questions and resolving issues as they arise.

Documentation & Reporting:

- Create and maintain comprehensive documentation of deployment processes, configurations, and system changes.
- Generate regular reports on deployment status, challenges encountered, and overall performance.

Compliance & Security:

- Ensure all deployments comply with organizational policies, industry regulations, and security standards.
- Implement and verify security measures to protect systems and data during deployment.

Continuous Improvement:

- Gather feedback from users and stakeholders to identify opportunities for improvement.
- Recommend and implement process enhancements based on lessons learned and best practices.

Change Management:

- Plan and manage changes related to technology deployments, including updates and upgrades.
- Communicate changes effectively to stakeholders and end-users to minimize disruption.

Incident Management:

- Respond to and manage incidents related to technology deployments, including system failures and outages.
- Perform root cause analysis and implement solutions to prevent recurrence.

**Skills and Experience**
- Education: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).
- Experience: Proven experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation, and networking.
- Technical Skills: Strong knowledge of technology deployment processes, hardware installation, software configuration, and network setup. Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus.
- Problem-Solving: Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
- Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.
- Deployment Plan Management: Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively.
- Customer Service: Demonstrated ability to provide high-quality support and training to end-users.
- Certifications: Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are advantageous. Preferred Skills:

- Vendor Management: Experience managing relationships with technology vendors and service providers.
- Change Management: Knowledge of change management principles and practices.
- Security Awareness: Understanding of cybersecurity best practices and protocols

Job ID 00060676221