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Client Success Manager

2 weeks ago

Singapore Sojern Full time

**About us**:
Here at Sojern, we are on a mission to empower travel marketers to move travelers from dream to destination. Powered by machine learning and travel data, Sojern is quickly becoming the #1 travel marketing platform serving thousands of hotels, attractions, airlines and destinations worldwide.

We made Deloitte’s Technology Fast 500 list 6 years in a row, were recognized on the Top Company Cultures list by Entrepreneur Magazine, and were named a Best Place to Work by AdAge. As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting.

Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer.

Need more convincing? Check out our Glassdoor reviews

**The role**:
Sojern is looking for a Singapore-based Client Success Manager to join our Commercial team and support our Enterprise.

The position will partner closely with our commercial team to build and execute regional account strategy, and be responsible for delivering the highest level of client success.

If you are motivated by working in a fast-paced, innovative and collaborative environment, and are excited by this prospect of driving expansion and nurturing others, then Sojern is the place for you

**Responsibilities**:

- You are self-driven, can multi-task and are pro-active to own your book of business to drive client satisfaction by meeting client KPIs, goals and objectives
- Coordinating pre-sale activities including working closely with the sales team during the RFP process to ensure accounts are set up for success
- Lead the day-to-day, post sales relationship with a portfolio of digital advertising clients
- Project manage advertiser onboarding and setup in collaboration with the Ad Operations team, ensuring a smooth, reliable and efficient service
- You’re not afraid of numbers. You can make data talk by coordinating with Analyst and Insight teams on campaign performance and industry trends to provide recommendations
- Monitor and influence campaign delivery, troubleshoot issues and provide optimization to gain renewals and upsells
- Coordinate billing for clients on a monthly basis
- Partner closely with internal teams on day-to-day operational processes and larger, high-impact strategic improvements
- Present campaign results and insights, as well as Business Reviews to clients on a regular basis
- Consistently demonstrate a good understanding of the end-to-end campaign process at Sojern with an ability to balance current operational process needs with commercial opportunities.
- Consistently exhibits direct and respectful oral & written communication habits with your colleagues. Encouraged to share prior learning experiences with immediate and/or wider teams and be involved in training and/or mentoring new team members.
- Responsible for training and/or mentoring new team members

**What You Bring To The Table**:

- You have a Bachelor’s degree in Business or related field.
- Experience in digital and programmatic advertising and/or travel marketing.
- You have experience managing CPA, CPC, and CPM marketing campaigns, possess analytical skills whilst being able to use data to tell a story.
- You have an understanding of the Asia Pacific programmatic landscape.
- You are proficient in standard business and sales software, including Salesforce, Gsuite
- You have solid experience in Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets
- You have outstanding troubleshooting, analytical and problem solving ability to handle multiple clients & campaigns on any given day.
- You have good time management and organizational skills.
- You must be flexible in working with global clients, and collaborating with global cross-functional teams.
- You are keen to learn and evolve within a fast-paced, start-up environment.
- You have hands-on experience working with a DSP (Xandr/Appnexus / DV360 / The Trade Desk / MediaMath) and ad servers, and other optimization platforms is a plus
- Experience with Platform business experience a plus

**Perks**:

- Bonus
- Flexi-Fridays: No internal meetings and shut down at Noon every Friday
- Flexibility: Remote and hybrid work options, so our team can enjoy flexibility and do their best work regardless of location
- Equity: Stock options are offered to every employee
- Tech: Monthly cell phone & wifi stipend provided, in addition to laptop and tech equipment for your home office
- Paid Parental Leave: 16 weeks pay for birthing parents and 12 weeks pay for non-birthing parents, beginning the day of joining until the child's first birthday. Where a local country has more liberal leave protocol, we happily comply #embrace-inclusion
- Learning Opportunities: All employees receive a membership to LinkedIn Learning, plus you will have access to training and support to help you grow while lea