Client Success Manager

8 hours ago

Singapore INTELLECT COMPANY PTE. LTD. Full time

**The Role**

As part of the Client Success team, you will be working directly with the Client Success Lead in supporting our corporate clients in an effective rollout and implementation of Intellect as their mental health benefits solution. In this role, you're excited by engaging with clients, using data to drive insights into actions, and delivering results.

This role will be a great fit for you if you are a doer, who is passionate about making a difference in the mental health space, enjoys the complexity of the client experience and has the ability to take an ambiguous task and solve it.

**What You'll Do**
- Develop an understanding of the metrics that drive Client Success, manage client metrics, and communicate data-driven recommendations to guide execution of goals.
- Provide project management and manage day-to-day CS operations tasks (e.g., reporting, analysis)
- Collaborate with cross-functional teams (commercial, marketing, product, tech, operations, clinical) to implement process improvements
- Directly contribute to Client Success strategy drive continuous process and workflow improvements.
- Design and implement custom strategy and journey orchestration in the rollout and implementation of Intellect for our clients.
- Produce insights reports on the product utilization and employee wellbeing.
- Collaborate with our internal team to plan, develop, and deliver engaging campaigns and webinars/workshops for our corporate clients.
- Ad-hoc projects that support the team as we are growing fast
- Leave clients feeling supported and delighted after every interaction

**Who You Are**
- Proven working experience in B2B Client Success
- Strong analytical, problem-solving, and project management skills.
- Energized by engaging with clients and collaborating with our cross-functional teams.
- Proven ability to handle multiple competing priorities and adapt in a fast-paced and fast-growing environment.
- Excellent listening and writing skills, a critical thinker, a proactive self-starter/self-initiator, and the ability to thrive in ambiguity.
- Experience developing client reports, and content for employee and manager webinars / workshops.
- Comfortable analyzing and using data to share insights and make actionable recommendations.
- Passion in mental health and reinventing how mental wellbeing support is being delivered.

  • Client Success Manager

    1 week ago

    Singapore Rimini Street Full time

    Join to apply for the Client Success Manager role at Rimini Street We are seeking an experienced Client Success Manager who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships...

  • Client Success Manager

    4 weeks ago

    Singapore Canopy Full time

    Client Success Manager (Family Office Solution) Client Success Manager (Family Office Solution) Canopy is a Singapore-headquartered wealth data aggregation and insights platform that helps high-net-worth individuals (HNWIs) and wealth professionals make better investment decisions with anonymized financial data. Our cutting-edge wealth management technology...

  • Client Success Manager

    4 days ago

    Singapore Intellect Full time

    As a Client Success Manager, you will be an integral part of our Client Success team and responsible for the delivery of our mental health benefits platform to our key strategic and large client accounts. This is a high-touch role that requires complex project coordination and delivery, with a focus on delivering exceptional value to our clients. You will...

  • Client Success Manager

    7 days ago

    Singapore Hays Full time

    **Your new company** A renowned MSSP Managed Security Service Provider are hunting for a new Client Success Manager. Their rapid growth has seen them bring in many new clients and need someone who can help manage their key accounts. **Your new role** - Requires experience working client management in cyber security for at least 2 years - Strong record of...

  • Client Success Manager

    2 weeks ago

    Singapore Addepar Full time

    **Who We Are** Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's...

  • Client Success Manager

    2 weeks ago

    Singapore Rimini Street, Inc Full time

    **About Rimini Street, Inc.**Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize,...

  • Client Success Manager

    4 days ago

    Singapore Fuse Universal Full time

    **About Fuse Universal** Fuse Universal isn’t just another learning company. We’re rudely shaking up the way that people and organisations learn and communicate, right across the world. Our unique Integrated Learning Platform allows businesses to shape their learning around their goals by tapping the inherent knowledge of the experts and peers within...

  • Client Success Manager

    3 weeks ago

    Singapore Flywire Full time

    Overview Flywire's Travel business is on a rapid growth trajectory, and we're looking for a pioneering Enterprise Client Success Manager to be a foundational member of our new Sertifi APAC team. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation,...

  • Client Success Manager

    4 weeks ago

    Singapore Canopy Full time

    Client Success Manager (Family Office Solution) Client Success Manager (Family Office Solution) Canopy is a Singapore-headquartered wealth data aggregation and insights platform that helps high-net-worth individuals (HNWIs) and wealth professionals make better investment decisions with anonymized financial data. Our cutting-edge wealth management technology...

  • Client Success Manager

    2 weeks ago

    Singapore Addepar Full time

    Who We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform...