End User Support

2 weeks ago

Jurong West, Singapore Intersoftkk, Inc. Full time

**Position**: Desktop Technician (Band 1)

**Experience Level**: 1-3 years

**Location**: 50 International Rd, Singapore 619625

**Budget**:SGD 2500-3000

**Support Model : Full Time/ Dispatch Join Our Team**We’re looking for a proactive **Desktop Support Engineer** to join our dynamic IT support team. This role offers the opportunity to work in a fast-paced, collaborative environment where you’ll provide vital support for local and remote desktop users, troubleshoot hardware/software issues, and ensure smooth IT operations.

**Key Responsibilities:

- **
- Excellent working knowledge of Windows 7, 8, 10, 11
- Good working knowledge of Windows. (MacOS a plus).
- Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
- Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
- Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
- Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
- Excellent working knowledge in asset / inventory management
- Ability to maintain composure and focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of client appointments while adapting to customer requests.
- Demonstrated ability to communicate complex technical concepts in simple language.
- Strong Experience in Multi-Functional Printer troubleshooting
- Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
- Excellent verbal and written communication in English
- Excellent customer service skills

**What We’re Looking For**:

- **Qualifications**: Bachelor’s degree in computer science or related field.
- **Experience**: 1-2 years in IT support, particularly with Windows 7-10, Active Directory, GPOs, and PC/laptop management.
- **Skills**: Excellent troubleshooting, multitasking, and communication abilities; adaptable to fast-changing environments.
- **Flexibility**: Willingness to work off-hours and weekends for projects or emergencies.

Pay: $2,500.00 - $3,000.00 per month

Work Location: In person

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