
E-commerce Executive Social Media Specialist
1 week ago
Responsible for end-to-end eCommerce performance including sales, stock availability, visibility, traffic generation, order management & fulfilment etc for all platforms
- Website Content management; work closely with Marketing team to upload and ensure up to date content
- Product sales/inventory forecast: work closely with Logistics partner and/or Product Manager to manage the stocks/ products orders from manufacturer
- In charge of Sales/Return orders: liaising with the shipping company
- Social Media expert: specialized and able to manage The Company’s social media handle for all market including China platforms
- CRM management: website subscribers management/working closely with marketing team on newsletter etc
- Customers service: customers enquiry management (W.App/social media) with high level of customers’ service
- Reviews management: upload and upkeep reviews in website
- Website Maintenance/ Upgrading: work closely with 3rd IT vendor
- Crisis management (may happen unexpectedly out of office hours): manage crashing of website etc
- Newsletter designs, photography or photoshop mission by Marketing team.
- Manage and get familiar with different e-commerce marketplace platforms
- Familiar with AI program, photoshop, canva and photography
- Work closely with internal and external stakeholders relating to system enhancement and usability to meet business goals
- Any other ad-hoc tasks and related duties assigned by management.
**Requirements**:
- Experience in Beauty industry is an advantage but E-commerce marketplace is a must
- Great customer service/ after sales service
- Mandarin speaking required
- Good interpersonal and communication skills
- Fast learner
- No experience are welcome to apply
- Available to start immediately
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