Senior Manager: Customer Value

2 hours ago

Singapore Mambu Full time

The Customer Value Regional Director is responsible for uncovering customer value throughout the Mambu sales process. The role will work alongside regional sales teams to; strategise on approach for target accounts, build out value questioning techniques to uncover opportunity cost within our customers, capture and record this opportunity cost. This will then be presented to the customer in the form of a business case detailing how Mambu can unlock this trapped value.

**What you will do for us**:
Building Regional CVT Capabilities
- Working with the Global Head CVT to build out regional capabilities, by leveraging the global tools and frameworks. However, accommodating regional nuances where needed.
- Insert yourself as a key member of the Commercial team within your region

CVT Team Collaboration
- Proactively create process improvements and new tools by closely with the global CVT team
- Share best practices and learnings globally
- Support in the development of new collateral

Engagement in Sales Process
- Leverage global engagement principles
- Engage with customers with the ultimate goal of building a business case that demonstrates value of leveraging Mambu technology
- Ensure that any business case/value documentation is passed onto CSMs for leverage in follow up business reviews
- Drive the adoption in region of self service tools, such as discovery guides, value calculators and success/value metrics. These tools are more likely going to service lower value and more transactional deals

Revenue Growth

Mambu is transitioning towards selling on value and not price, this role will play a leading role in enabling this. Your goal is to maximise the revenue we can charge per customer based on the value discovery activities performed above

**You Have**:

- Strong communication skills
- Ability to engage with C-Suite executives
- Banking sector experience and SaaS technology experience preferable
- Ability to build complex business case models
- Strong analytical skills
- Creative thinkerThe ability to execute in a detailed manner and to follow a process

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

**Why**
***Mambu?**

**About**
***us**
**.***:
Mambuvians come from over 30 countries across six continents. Over the years we have become increasingly diverse in perspectives and ideas. To us, diversity is a company-wide value, and a strategy to boost productivity and to leave a positive, global impact on our industry. From Europe to Asia, and the Americas - Mambuvians are experts at collaborating globally.

We are a no nonsense company that loves a good challenge and is fostering a culture of a great work-life balance. Our perks range from a 4-day-working-week in summer, to extraordinary team getaways.

Building on collaboration and trust, we created a true ownership culture, which is integral to our success. We help and empower each other to make decisions that can have a lasting impact on our business, and influence thousands of customers and millions of their end users world-wide. Are you up for it?

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