Service Ambassador
1 week ago
JOB DESCRIPTION:
- Greet and engage with travellers in a friendly and professional manner, addressing their inquiries and providing information about available services
- Assist and guide travellers with the redemption of drinks at the robotic bartender
- Kept updated on the ongoing redemption mechanics and proactively engage with travellers to boost redemption rates
- Resolve travellers concerns or complaints promptly and professionally
- Monitor and maintain healthy inventory levels for all products related to the robotic bartender
- Perform daily housekeeping and maintain cleanliness of the robotic bartender and work environment
- Assist with picking, packing and deliveries of stocks as required
- Stay informed on duty-free allowances, age restrictions, and relevant regulations
- Be the company’s front-line ambassador to uphold company’s branding and image.
Any other ad-hoc duties as assigned
JOB REQUIREMENT:
- Basic proficiency and familiarity with technology
- Excellent communication and interpersonal skills to engage with travellers effectively
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
- Multilingual skills will be an added advantage to assist international travellers
- Ability to stand for extended periods
Able to commit to rotating shift hours, including weekends and public holidays
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