Assistant Manager, Programme Management
2 weeks ago
The key responsibilities include:
- Prompt and professional follow-up with enquiries from prospective clients/ participants to ensure positive experience
- Able to handle unexpected situations that may arise just before or during programme delivery, and possess effective communications and problem-solving skills to resolve the situation.
- Comfortable with technology and able to pivot to online platform or hybrid learning modes on short notice when required
- Understand Skillsfuture funding framework to ensure compliance with SSG guidelines and regulations
- Understand how to use data collected from programmes to draw insights, improve operations and reporting, and make decisions.
- To assist in any project or improvement initiatives that will further enhance the efficiency and service delivery of NEE, and to contribute ideas in this regard.
**Requirements**:
- Bachelor's degree in any discipline
- At least 4 years' work experience, in programme management, event management, or customer service role, preferably from a fast-paced large organization or educational /CET environment.
- Proficient in office software including MS Office, Zoom, Teams
- Excellent interpersonal and communication skills (both verbal and written)
- Ability to work independently, as well as in a team
- Able to multi-task in a fast-paced environment and pay attention to details
- Pleasant disposition and professional in demeanour
Hiring Institution: NTU
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