Senior Client Manager, Client Management
6 days ago
Cigna Global Health Benefits Cigna Global Health Benefits, a division of Cigna International, is a leading provider of group health care programmes to expatriate employees of large multinational organisations and their families. With over 25 years’ experience in this field, CGHB have established businesses worldwide with a global reputation for excellence. Our customers and their families rely on us to provide the quality of service they have come to expect. To do this, we invest in quality people and, crucially, give them all the support and encouragement necessary for success. With our continuing global expansion, we now have an excellent opportunity for an enthusiastic, highly goal oriented and success driven individual to join our team.
Senior Client Manager Executing a Senior Client Management role in all aspects of strategic account management, engagement, and profitable retention, as well as to uphold optimum service by maximizing effectiveness of internal processes and communication.
Main Duties / Responsibilities
Engage and build strong relationships with intermediaries and/or clients
Pro-actively manage and successfully negotiate profitable renewal retention of defined experience-rated and portfolio-rated book of business
Provide consistent and quality support intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve services issues promptly.
Lead employee communication meetings (English) as required by intermediaries and clients.
Prepare customized claims analytical reports for large experience-rated clients.
Organizing and planning process trainings for key brokers as needed
Identifying areas of process improvement and collaborating with respective stakeholder functions in executing changes
Project lead in ad-hoc assignment(s), operational improvement etc.
Education/Professional Qualifications/Experience Required
University education required
English language competency
6 or more years of experience
Sales/Account Management experience in Group Health Insurance and in Insurer/Broker roles preferred. Skills
Excellent communication skills, both written and spoken English
Influencing and negotiating
Team player with strong interpersonal skills
Independent, self-motivated and responsible
Adept at meeting tight deadlines and managing priorities (working under pressure)
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
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