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Client Services Delivery Manager
2 weeks ago
Capiteq is a Singapore/Hong Kong based technology company with a core focus in delivering IT managed services to Hedge Funds and Private Family Offices in Asia.
Founded in 2013, the company has established itself as a leading technology provider focused in delivering Technology Support & System Management, CTO Advisory, Cyber Security and Project Management services in Asia.
We are looking to recruit a Client Service Delivery Manager to be based in Singapore with direct management responsibilities across Singapore and Hong Kong. Leading service level performance, team management, co-ordination of internal resources, projects, and escalation management. We are looking for strong experience in a support/infrastructure with knowledge spanning a wide range of technologies including M365, Azure, Citrix, AI.
The day-to-day responsibility will involve maintaining high levels of service and coverage to our clients as well as oversight of performance metrics across helpdesk services, service usage, project deadlines and day to day company operation.
**Key Responsibilities**
- Technical knowledge & Team management
- Strong understanding on Microsoft technologies 365/CoPilot/Azure
- Client relationship Management
- KPI Reporting/Staff Reviews
- DDQs and External Auditing
- Capacity Planning / Team scheduling / Resource planning
- Project Management ensuring timelines are on track across SG and HK
- Provide clients with advice across MAS Technology Risk Management Guidelines
- Man-management addressing ticket due dates / engineer task management
- Ticketing/ Reporting - Performance metrics / Time Sheet management
- Incident Management and Change Request management
- Client Roadmap planning: Research and development into modern technologies and Policy
- Technology Advisory & Reporting
**Key Requirements**
- Experience of IT Service Delivery experience
- Must have held prior technical roles acting as escalation point.
- Strong Communication and Multi-Tasking Skills
- Stakeholder management skillset.
- Experience interacting with C Level personnel and VIPs
- Solid understanding across IT Infrastructure Security Principles (NIST KB advantageous)
- Well-read individual with knowledge on the latest technologies to market.
- Strong leadership / Team player.
- Genuine interest in pushing boundaries of technology
- Invested in self-development and the development of fellow team members
- Ability to communicate with team and articulate ideas to clients
- Ability to work well and collaborate with other team members in different geographical locations
- Dependable, Positive with a can-do attitude - genuine interest in testing and learning new technologies.
- Quick-thinking; Must be able to think on their feet and provide alternative solutions
Capiteq will provide the successful applicant with an opportunity to progress their career, learn new technologies as well as further advance in certification and training. You can expect to be rewarded with a competitive remuneration package, company healthcare with training and certification benefits.
Please note that this role is based in Singapore and will require travel to Hong Kong.
