Middle Office Operations

**Title**:Middle Office Operations Manager

**Corporate title**:Associate Director, Middle Office Operations, SMO

**Company Description**

About MUFG Investor Services:
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

LI-Hybrid
- Management of a team of 5 to 10 people that will operate & oversee reconciliation technology to deliver a full reconciled gross NAV;
- Recruitment & ongoing management of staff;
- Play a lead role in onboarding new business into the team;
- Delivery periodic KPI reporting;
- Ensure client SLA’s are strictly adhered to;
- Develop and maintain relationships with client service teams & hedge fund clients;
- Ownership, management and resolution of all client & internal client queries;
- Initiate frequent, proactive communication with internal clients to verify levels of satisfaction and demonstrate proactive service;
- Ensure all professional relationships internal and external are maintained at the highest level;
**Qualifications**
- University degree in Finance, Accounting, Business, Science, Information Technology, Mathematics or other quantitative field is a minimum;
- Minimum of 5 years of experience in financial services industry and minimum 3 years supervising staff;
- Awareness of the needs of clients and an ability to deliver an excellent client service;
- An analytical mind and a willingness to embrace new technologies to identify new solutions & inefficient processes;
- Excellent communication and interpersonal skills;
- Strong knowledge of financial products such as equities, bonds, forwards, futures, options and OTC products essential;
- Proven investigative, analytical and problem solving skills;
- Well organized with strong time management skills;
**Additional information**

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

MUFG is an equal opportunity employer.

**Salary**: $61,000.00 - $90,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus