Community Ambassador

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
The incumbent in this role will also be required to provide administrative and operational support to the team as required in the following areas:
Client/Stakeholder SupportProvide superior customer service to meet on-site client’s expectations.

Site Operations
Create a comfortable, welcoming and hospitable experience for employees (hosts) and their guests.
Boost agility in the workplace by managing up-to-date visitor information.
Handle internal & external calls and correspondence.
Anticipate employees/visitors needs through observation to create memorable experiences.
Manage stationery requisition and related inventory management.
Adhoc responsibilities assigned by Manager.
Ensure high standards of hygiene at the reception including back of the counter.
Mints, bottled water & newspaper displayed & replenished.
Maintain employee & admin registry fixed desk plans/name lists.
Customer Services
Foster a sense of community and create happiness at work for our team, our client and their guest.
Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
Visitor Management
Provide personable and efficient visitor registration services.
Upon acknowledgement of the employee(host), exchange the Visitor’s Badge with the Red Visitor Office Badge according to the same badge #.
If employee (host)/guest does not show up at reception within 10mins, start search procedure according to client Security Policy.
When guests return to Reception at the end of their meetings, exchange their Red Visitor Office Badge with the Visitor Badge according to the same badge #. & Thank them for visiting
Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
Enhance safety and security of our client’s facility by management of visitor movement.
Execute emergency response plan to ensure safety of client and guest when necessary.
Concierge Services
Deliver concierge service with local expertise and insider knowledge.
Team collaboration
Cover workplace ambassadors/other workplace experience assistants & vice-versa in cases of leave arrangements.
Site operations supportConsumables Order

Assist with weekly consumables orders
Receipt all consumables delivered and store as required
Forward receipts to FM team for records management
Ensure adequate consumables available for client
Maintain stationery stock par and place periodic orders

Events support
Lead festivities decorations procurement and deployment
Draft signages and notices for the office, including site-wide communications
Support the Human experience lead in obtaining quotations for human experience events

General Site Cleanliness
Liaise with confidential waste contractor and maintain registry of waste and recycling streams

Escorting Clients/Contractors
Assist in maintaining client access requirements

Risk ManagementParticipate in the disaster recovery and business continuity plans as required
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Other tasks as assigned by the FM team at site and ensure collaboration.

Ideal Experience
You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

Critical Competencies for Success