(Systems Engineer)

17 hours ago

Downtown Core, Singapore TransitLink Full time

**Responsibilities**:

- Technical specialist for Ticket Service Provider, providing support to O&M Team in ensuring Ticketing Machines maintain a high level of availability, reliability and performance.
- Manage, monitor and track asset performance, life cycle of new and existing systems and infrastructure. A Senior Systems Engineer will oversee more systems or infrastructure.
- Develop and maintain Asset Information Systems such as its Asset Register, SOP and Maintenance Records are updated accordingly into Maintenance Management System (MMS) software. Function as a System Admin and provides technical advice to users of MMS software.
- Coordinate and work with O&M Team and Fault Coordination Centre (FCC) Team in
- monitoring systems and infrastructure availability,
- conducting root cause analysis and propose solutions to improve availability, reliability and performance
- Supports Ticket Service Provider in all related issues (inclusive of IT) relating to Ticketing Machines and Monitoring Control Workstation (MCW) such as Security, Data backup and Redundancy Strategies.
- Participate in the design of information and operational support systems with internal (Transit Link and Ticket Service Provider) and external (LTA) stakeholders such as:

- taking lead as coordinator to ensure relevant stakeholders attend LTA’s Requirements Generation Meeting, User Acceptance Test and Review
- Coordinate with FCC Team in the deployment of correct parameters to Production Ticketing Machines
- Provide Second Line and Third Line Maintenance Support to O&M Team in ensuring a high level of availability, reliability and performance is achieved.
- Supports O&M team to perform Asset Integrity Assessments and capture asset conditions
- Perform any other duties as instructed by Management

**Requirements**:

- Degree in Engineering with knowledge in systems architecture and programming
- 1 - 3 years of relevant working experience in an O&M industry or Fare Systems industry is required
- Hands on experience on Data Analytics, Visualization and Dashboard
- Able to work independently and in a team in a challenging environment

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