System Engineer

**Responsibilities**
- Engaging with clients in regional areas to understand their specific IT needs and design tailored solutions
- Integrate various system components and subsystems to create a cohesive and functional system, ensuring all deliverables are implemented within the designated timeline to meet the goals and objectives of the projects
- Diagnose and resolve technical issues efficiently, implementing effective solutions within the defined SLA
- Conduct root cause analysis to address underlying problems
- Utilising service desk ticketing system to log and prioritise support requests
- Collaborate with vendors for hardware replacement and targeted software patches
- Follow escalation protocols for issues that require higher-level intervention
- Engage in routine system maintenance, updates and patching to ensure ongoing operational stability
- Streamline routine system administration tasks to reduce manual effort and minimize errors
- Identify repetitive tasks and implement automation solutions to minimize errors
- Propose and implement changes to system/network configuration based on objective defined analysis
- Establishing and maintaining open lines of communication with all relevant stakeholders
- Communicate technical concepts to non-technical stakeholders in a clear and understandable manner
- Conducting milestone reviews to ensure alignment with client expectations
- Implement and uphold robust security measures, safeguarding client and company data and ensuring compliance with industry regulations
- Implement and manage access control measures, ensuring proper authentication mechanisms for system users
- Conduct regular assessments and implement security patches promptly to address potential vulnerabilities in systems
- Participate in post-incident reviews to assess the effectiveness of incident response procedures
- Propose and implement improvements based on lessons learned from security incidents
- Develop and conduct user training sessions to ensure clients' staff are proficient in using the implemented IT systems
- Create training materials and documentation for ongoing user reference and support
- Develop and maintain FAQ documentation
- Stay updated on the latest technologies and industry trends relevant to system support
- Engage in ongoing professional development to enhance troubleshooting skills
- Optimise system performance and recommend improvements
- Regularly review and update system documentation to ensure accuracy and relevance
- Contribute to the creation and maintenance of a comprehensive knowledge base
- Document common issues, troubleshooting steps, and solutions for internal and end-user reference
- Document and maintain the IT inventory for digital and physical assets
- Document all changes to configuration, integrations, and dependencies
- Document all procedural guides and operational manuals to assist fellow team members in system administration tasks
- Document all UAT handover activities and test cases where required
- Document and maintain the back, recovery process and challenges faced
- Assist in any ad-hoc tasks as needed or assigned

**Requirements**:

- Diploma or Bachelor’s degree in IT, Computer Engineering/Computer Science, or related field
- 3 to 5 years proven experience as a System Engineer, Network Engineer or similar role
- Familiar with the challenges and opportunities inherent in providing IT services to businesses in regional areas
- Strong problem-solving skills with a focus on customer satisfaction
- Adaptability to the diverse technology needs of regional clients
- Proactive and self-motivated, committed to continuous learning and able to adapt to a fast paced environment
- Ability to work both independently and collaboratively within a team-oriented environment

Pay: From $3,000.00 per month

**Experience**:

- Systems engineering: 3 years (preferred)

Work Location: In person