Desktop Engineer Euc

2 weeks ago

Singapore INTEGRATED HEALTH INFORMATION SYSTEMS PTE. LTD. Full time

**Role and Responsibilities**:

- The EUC Engineer manages and provides the IT support to end users on issues relating to hardware and software.
- He/She provides management to a group of IT professional and support staff and focuses on setting goals and priorities.
- He/She oversees the maintenance and upgrading of support systems.
- He/She possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals.
- He/She is able to address multi-faceted issues effectively and in a collaborative manner including across departments.

**Implement IT Support Service Plans**
- Lead the implementation of support services across the organisation
- Define best practices and Service Level Agreements for the support function
- Establish performance and reporting measures to provide an effective and efficient level of service

**Requirements / Qualifications**
- Experienced in deskside operations, end user engagement and well verse with relevant desktop products such as Antivirus and Patch Management
- Good technical knowledge in managing Microsoft Windows Operating Systems
- Good exposure in medium to large scale environment’s project deployment / execution
- ITIL certifications will be preferred
- Minimum diploma in IT, Computer Science / Engineering or equivalent

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