IT Support Engineer

2 days ago

Singapore EIL Global Full time

Join to apply for the IT Support Engineer (Desktop/EUC) role at EIL Global .

Skills: desktop, Computer Repair, Active Directory, Troubleshooting, Windows OS, Ticketing Systems, Office 365, SCCM.

Greetings,

We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, servers, networks, and data center technologies. Headquartered in Adelaide, Australia, we have clients and offices across Asia Pacific & EMEA regions.

We are seeking a Desktop Support Engineer to provide first-line technical support to end-users. The role includes diagnosing and resolving hardware/software issues, assisting with installations, and ensuring IT-related issues are handled efficiently.

Key Responsibilities

  • Provide first-level support for desktops, laptops, printers, and mobile devices (Windows/macOS).
  • Install, configure, and troubleshoot operating systems and standard applications (MS Office, browsers, antivirus, etc.).
  • Respond to IT support tickets and service requests via phone, email, or ticketing system.
  • Escalate unresolved issues to L2/L3 support teams as necessary.
  • Maintain an inventory of IT assets, and support onboarding/offboarding of users.
  • Assist in setting up and maintaining networked devices (e.g., printers, scanners).
  • Perform routine checks: patching, system updates, backups, and antivirus scans.
  • Maintain documentation related to support activities and procedures.
  • Support video conferencing equipment and meeting room setups.
  • Perform basic network troubleshooting (IP, DNS, connectivity issues).

If you are interested, please share your updated resume to

Seniority level

  • Director

Employment type

  • Full-time

Job function

  • Information Technology

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