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Service Ambassador

2 weeks ago

Singapore Anchor Search Group Pte Ltd Full time

**Service Ambassador**

We are representing one of the largest duty-free retailers that prides itself on providing excellent customer service and a wide range of products to travellers from around the globe.

As the Service Ambassador, you will be the face of the company and the primary point of contact with customers. We will require you to be highly self-motivated, possess great interpersonal skills and go the extra mile to achieve customer satisfaction.
- Greet and engage with travellers in a friendly and professional manner. Address general enquiries and provide information about available products and services
- Offer a personalized shopping experience by understanding customers' preference and tailoring product recommendations accordingly
- Provide recommendations on store products
- Build strong, lasting relationships with travellers through active engagement
- Proactive to utilize upselling techniques to achieve sales target
- Be familiar with relevant regulations on duty-free allowances and age restrictions
- Resolve travellers’ concerns or complaints promptly and professionally
- Handle cashiering transactions accurately and efficiently
- Monitor and maintain healthy inventory levels
- Housekeeping and adhere to visual merchandising guidelines provided by the management
- Any other duties assigned by the Supervisors or Managers in charge.

**Requirements**:

- At least 3 years of customer service experience in retail or hospitality industry preferred
- Excellent communication and interpersonal skills to engage with travellers effectively
- A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment
- Multilingual skills will be an added advantage to assist international travellers
- Able to commit to rotating shift hours, including public holidays and weekends
- Some level of knowledge, skill and familiarity with technology preferred

Working location: East

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)

**Job Types**: Full-time, Permanent

**Salary**: $2,500.00 - $3,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Shift system
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus

Work Location: In person