Onboarding Specialist

2 weeks ago

Singapore LIGHTNET (SINGAPORE) PTE. LTD. Full time

**About the Company**

Lightnet is a fintech company headquartered in Singapore. At Lightnet, we are working on the world’s most advanced cross border payments system. Lightnet has built a global network of Trusted Financial Services partners which provides the most interoperable, efficient, and cost-effective payments capability available today. We believe an inclusive ecosystem that bridges the gap between existing banking rails and non-bank financial institutions will increase profitability for all our partners and enable seamless cross-border transactions across the globe.

**About the Role**

As part of our expansion, Lightnet is now seeking a highly motivated Onboarding Specialist to join our Singapore team.

**Responsibilities**
- Manage the end-to-end onboarding process for new clients, ensuring all requirements are fulfilled prior to account activation.
- Serve as the primary point of contact for clients throughout the onboarding process, providing clear guidance and support.
- Collaborate with internal stakeholders, including Compliance, Legal, IT, Business Development, and Operations, to facilitate seamless onboarding.
- Coordinate account setup, system access, and conduct client training schedules.
- Maintain accurate and up-to-date records of all onboarding documentation and communications.
- Ensure the secure handling and storage of client data in accordance with company policies and regulatory standards.
- Track onboarding progress, proactively identify potential bottlenecks, and escalate issues as required.
- Follow up with clients and internal teams to ensure timely completion of all onboarding tasks.
- Contribute to the continuous improvement of onboarding processes, procedures, and documentation.
- Educate clients on available support channels and ensure a smooth transition post-onboarding.

**Requirements**:

- Diploma or Degree qualification
- Previous experience in a financial institution, preferably at banks/payment or related fields
- Attention to detail and ability to maintain accuracy.
- Ability to thrive in a fast pace environment with tight deadlines

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