Onboarding Specialist

7 days ago

Singapore GUOTAI JUNAN FUTURES (SINGAPORE) PTE. LTD. Full time $60,000 - $120,000 per year

About the Role

We are seeking a meticulous and client-focused Onboarding Specialist to join our team in Singapore. In this role, you will be responsible for managing the end-to-end onboarding process for new clients, ensuring compliance with internal policies and regulatory requirements. You will work closely with sales, compliance, and operations teams to deliver a smooth and efficient onboarding experience for our clients.

Key Responsibilities

  • Coordinate and manage the onboarding of new clients (corporate, institutional, and retail).
  • Review account opening documentation to ensure completeness and accuracy in accordance with MAS regulations and internal KYC/AML policies.
  • Liaise with clients to obtain outstanding information or clarifications during the onboarding process.
  • Perform KYC due diligence, screening, and risk classification in line with regulatory and internal requirements.
  • Ensure timely account setup in internal systems and liaise with Operations and Compliance teams for approval workflows.
  • Track and monitor onboarding progress and provide regular updates to internal stakeholders.
  • Participate in process improvement initiatives to enhance the client onboarding experience and operational efficiency.
  • Assist in the development and updating of onboarding procedures, forms, and checklists.
  • Maintain accurate and organized client records and documentation.
  • Support periodic client reviews and account maintenance tasks as required.

Secondary Responsibilities

  • Assist the Operations team with end-of-day settlement, reconciliation processes, and maintenance of static data in the back-office system.

Requirements

  • Degree in Business, Finance, or related field.
  • 3–5 years of relevant experience in client onboarding within a financial institution, preferably in a futures or securities brokerage environment.
  • Strong knowledge of KYC/AML requirements and MAS regulatory standards.
  • Strong proficiency in Mandarin and English (written and verbal) to communicate effectively with Mandarin-speaking clients and handle Chinese-language documentation.
  • Good interpersonal and communication skills, with a client-service mindset.
  • Able to work independently and manage multiple onboarding cases simultaneously.
  • Willingness to work shifts and public holidays.

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