Service Operations Specialist

7 days ago


Singapore INTEGRATED HEALTH INFORMATION SYSTEMS PTE. LTD. Full time

The Service Ops-Ops Response in IHiS Service Delivery Group is responsible to drive improvements in the quality of production systems via production change control and quality assurance.

We are looking for experienced personnel to manage, drive and deliver process improvements in the Service Control Centre for improvement in quality of production systems.

You will work with IHiS staff in other divisions such as project managers, production support and security specialists in assessing change requests, to prevent adverse impact for change requests deployed to production systems.

**Roles and Responsibilities**
- With a focus on Change Management, drive Change Advisory Board meetings and manage approval of all change requests for deployment
- Collaborate with multiple internal teams across disparate groups to assess change requests for risks and unintended consequences
- Make recommendations to reduce risk, increase chance of likely success, and minimize business impact of change requests
- Manage the change control process to ensure all changes to service assets and configuration items are recorded in the Configuration Management system
- Send change downtime and completion broadcast communication to all IHiS stakeholders
- Define and maintain Fixed Maintenance windows for production change deployment
- Maintain and update change control portal
- Improve process efficiency (e.g. streamlining) and effectiveness
- Maintain processes, templates and SOP, website and information related to change control
- Preparation of proposals to seek approval and secure funds for initiatives from various stakeholders.
- Provide regular report on SLA measurement and/or performance of ITSM processes
- Review/Prepare progress reports for initiatives and present the reports when required

**Requirements / Qualifications**:

- Minimum of a B.S. in Computer Science, MIS or related degree
- 8 - 10 years of related IT experience industry with 3 to 5 years of experience with system operations management, including change, incidents and problem management.
- Practitioner who is familiar with ITIL process, IT Service Management methodologies or Service Delivery framework is required
- Possess leadership skills in people management.
- Ability to establish and cultivate relationships with a variety of key stakeholders.
- Ability to work under a fast-paced and dynamic environment.
- Displays a strong sense of time management and accountability
- Well-developed communication, negotiation and professional writing skills.
- Good organization skills, with ability to properly document and track information
- Experience in healthcare industry is an advantage.



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