Command Centre

2 weeks ago

Changi, Singapore Rapsys Technologies Full time

12 hours shift 8am - 8 pm, 8 pm
- 8 am, Mostly 3 days - 4 days work per week, no wfh, need to go office everyday.
- Perform work in shifts to provide 24/7 on-site or on-call support.
- Incident and Problem management.
- Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
- Provide root cause analysis techniques to determine cause and resolve complex system issues.
- Perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

**Experience**:

- Command Centre: 1 year (preferred)

Work Location: In person

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