Sales & Customer Relations Manager

1 week ago

Singapore Reeracoen Singapore Pte Ltd Full time

Our Client is a well-established travel agency in Singapore. The role of a Sales & Customer Relations Manager is to establish new sales channels, agent relationships and partnerships and to follow up and maintain relationships with clients. You will be reporting to Sales Director.
【 What you will be doing 】
- Handle all tour bookings, reservations, customizations and amendments
- Prepare sales quotations, tour proposals and itineraries for customers
- Generate leads, reach out to potential clients, pitch and close sales
- Assist in operational procedures i.e. customization of tours, tour logistics and on-the-ground management
- Ensure quality service & tour delivery and compliance with operational procedures
- Identify opportunities to improve operational and service methods/procedures
- Work with internal and marketing teams to achieve company strategic objectives and goals
- Stay up to date with industry trends and updates
- Follow up and maintain relationships with clients
- Monitor monthly sales target, tour volume, feedback and customer reviews
- Oversee the sales team and ensure smooth coordination within the team
- ** Requirement**:

- 【 What they are looking for 】
- Minimum 3 years of experience in a sales or customer service role
- Background of working in the travel/tourism or educational industry is a plus
- Experience in customer relationship management
- Ability to manage and lead a sales team
- Knowledge of sales software such as Hubspot and Mailchimp is a plus
- Independent, results-driven, and able to work under mínimal supervision
- Excellent verbal and interpersonal skills
- Strong copywriting skills
- ** Working Hour**: 9:00 ~ 18:00
- ** Benefit**:

- 【 What they are offering 】
- Commission made on every sale
- Performance Bonus: 1-2 months or more upon hitting quarterly targets.
- Annual Leave: 12 days (+ 1 day per year, maximum up to 18 days)
- Medical Leave: 14 days
- Opportunity to WFH upon passing probation period.

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