Head of Client Services and Operations

You deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

**Responsibilities**:
**Requisition ID** R-10361332 **Date posted** 05/19/2025 **End Date** 06/23/2025 **City** Singapore **Country** Singapore **Location Type** Onsite

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Head of Client Services and Operations - ASEAN & North Asia

**What does a successful Head of Client Services and Operations - ASEAN & North Asia do at Fiserv?**

The Head of Client Services and Operations for ASEAN & North Asia is pivotal in ensuring our merchant clients in these regions receive outstanding service and operational support.

You will lead a dedicated team to deliver high-quality client experiences, aligning with Fiserv’s global standards. By fostering a culture of collaboration and proactive service, you will help our clients achieve their business goals and streamline processes to enhance operational efficiency within the payments industry.

**What you will do**:

- Lead and oversee the client services and operations department for ASEAN & North Asia.
- Develop and implement strategies to improve client satisfaction and service delivery for merchant clients.
- Oversee operations management, including onboarding, terminal deliveries and maintenance, installation, settlement processes, and dispute resolution to ensure seamless transaction flows.
- Lead client services operations, including call centers and enterprise support, to deliver exceptional service experiences.
- Collaborate with regional and global cross-functional teams to drive operational efficiencies and effectiveness.
- Monitor performance metrics and manage resources to achieve operational goals specific to the ASEAN & North Asia regions.
- Foster a positive and productive team environment that promotes professional growth and development.
- Identify and address potential risks and issues to ensure continuous service improvement.
- Manage client relationships and act as an escalation point for complex issues affecting merchants.
- Ensure compliance with regional industry regulations and standards.

**What you will need to have**:

- 10+ years of experience in client services and operations management.
- 8+ years of experience leading and managing teams.
- 8+ years of experience within the payments industry, including settlements and disputes resolution.
- Proven experience working in an international setting, managing support for merchants and stakeholders.
- Strong problem-solving capabilities and the ability to define robust support processes and procedures.

**What would be great to have**:

- 8+ years of experience in strategic planning and execution.
- Experience managing and mentoring support teams.
- Excellent customer service and communication skills.
- #LI-DC

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our commitment to Diversity and Inclusion**:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

**Note to agencies**:
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