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Head of Operations

2 weeks ago

Singapore MAGENTA CONSULTING SERVICES PTE. LTD. Full time

**Responsibilities**:

- Monitor and report on operational performance to ensure high quality service
- Accountable for all branch-wide daily administrative and customer service tasks
- Formulate strategic to optimize operational management systems, procedures, customer service standards, and best practices compliance
- Organize customer service activities and seek out methods to retain customers’ satisfaction
- Establish good cooperation and connections with clients, partners, stakeholders and other departments
- Create SOP for smooth operation across departments

**Requirements**:

- Diploma holder or university graduate in any discipline
- Proven 2 years experience as Head of Operations or similar leadership position in the education industry
- Proficiency in Microsoft Office Suites
- Willing to travel to different branches in order to oversee the flow of operations
- Able to work on weekends (5 working days including weekends)
- Outstanding communication skills and possess analytical thinking skills

Working Location:

- Various branches