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Head of Client Service

2 weeks ago

Singapore THINK TEACH ACADEMY PTE. LTD. Full time

We’re looking for a dynamic and experienced professional with 4-6 years of experience to join our team as the **Head of Client Service **. If you’re a strategic thinker with a proven track record of driving client satisfaction and leading successful teams, this is your opportunity to take on a leadership role and shape our client service operations

**About the Role**:

- Develop and implement client service strategies to ensure exceptional client satisfaction and loyalty.
- Lead and mentor a team of Client Service Executives, fostering a culture of collaboration and excellence.
- Oversee client accounts, managing high-value clients and resolving complex issues effectively.
- Collaborate with cross-functional teams to improve service offerings, identify new business opportunities, and drive client retention.
- Monitor and analyze client service performance metrics, presenting actionable insights to senior management.
- Stay up to date with industry trends and best practices, implementing innovations to enhance the client experience.

**What We’re Looking For**:

- 4-6 years of experience in client servicing, account management, or a similar role, with at least 2 years in a leadership position.
- Exceptional communication and interpersonal skills, with a client-first mindset.
- Strong leadership and team management abilities, with a proven ability to inspire and guide teams.
- Strategic thinking with the ability to analyze data and translate insights into actionable plans.
- High proficiency in English; familiarity with CRM tools and related software is preferred.

If you’re ready to lead a talented team and elevate client service to new heights, we’d love to hear from you Join us in driving success and shaping meaningful client relationships in an exciting and dynamic environment.