Accounts Manager

1 week ago

Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

**Job responsibilities**
- Develop, manage and maintain good account relationship between Zero Spot and corporate clients (existing & potential).
- Achieving volume, profitability and customer satisfaction KPIs by management.
- Generate new business through innovative strategies, negotiate deal terms.
- Conflict Resolution - Quickly assesses escalated problems from clients, takes ownership and hands-on approach to work together with Operations to resolve issues.
- Attend to the customers’ requirements and enquiries.
- Maintain a high level of professional knowledge and skills.
- Provide assistance to other team members as required.
- Any other responsibilities or duties as directed from time to time.
- Tender and provide quotation for new/ renew contracts.
- Do inventory count at hotels for rental customers.
- Do budgeting for rental linen top up.
- Handle customer compensation issues.
- Handle special request from customers.
- Handle customer purchase of linen/ towels.

**Jobs requirements**
- Minimum of a Diploma or Degree in Business Administrations/ Hotel Management or related field.
- Minimum of 5 years of relevant experience in account, customer service or related role. Background in operations or process and Hospitality/Hotel Houskeeping is preferred.
- Understand the laundry and customer process to derive best outcomes for both parties.
- Good interpersonal and communication skills.
- Good management skills and analytical skills.
- Well organised, patient and customer oriented.
- High level presentation and marketing experience skills.
- Demonstrate excellent negotiation skills.

**Job Highlights**:

- friendly working environment
- 5 days work week
- Senoko

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