Telesales Team Leader

2 weeks ago


Singapore IRMA INSIGHTS PTE. LTD. Full time

**Responsibilities**
- Meeting with sales managers to discuss telesales strategies.
- Coaching and training junior telesales staff.
- Writing sales scripts and FAQ responses.
- Implementing sales strategies.
- Managing the telesales team and assisting junior staff.
- Monitoring the performance of the sales team.
- Setting daily, weekly and monthly sales targets.
- Maintaining customer relationships.
- Handling escalated customer complaints.
- Compiling and presenting sales reports.

**Skills and Qualifications**
- Previous working experience as a team leader.
- Possess of General Insurance Certification (BCP and PGI)
- Prior experience in Motor Insurance required.
- Prior experience in telesales preferred.
- Strong leadership and sales skills.
- Ability to multitask.
- Good verbal and written communication skills.
- Ability to work well under pressure.
- Ability to write and present reports.
- Strong organizational skills.



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