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Telesales Executive

3 weeks ago

Singapore Singtel Full time

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

**Responsibilities**:
**1. **Telesales sales achievement (Individual)**
- Achievement of sales target set by the company. i.e. SingtelTV GA (Contents, Broadband targets, Revenue and Churn rate.)
- Develop effective Sales pitch based on promotion, policies and product updates.

**2. Telesales administration**
- Achieving VNR target.
- Resolve escalated complaints from customers, customer service, sales support team and other sales streams.
- Work around the CORE VALUE (Customer Focus, Challenger Spirit, Team work, Integrity and Person Execellence.

**3. Customer Experience**
- Resolve escalated complaints from customers, customer service, sales support team and other sales streams.
- Be SingTel Ambassador.
- Implement company’s Customer Experience policies amongst TeleSales teams (Inhouse).
- Assisting Team Leader to Improve CE index and NPS.

**Requirements**:

- Minimum Diploma in any profession with at least 1 year of experience in telemarketing or GCE 'A' level with at least 6 months' experience in sales
- Knowledge of internet technology
- Customer service oriented, target driven and challenge seeking
- Possess good communication skills and proficient in English language
- Ability to build rapport with customers and understand their needs
- Effective team player
- Effective interpersonal skills. Able to relate well to people at all levels
- Good communication and listening skills and able to build rapport and trust with customers
- Lively, energetic, dynamic individual with friendly disposition
- Able to perform in a fast-paced environment and work under pressure
- Able to work rotating shift and/or weekends.
- We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.