Membership Manager/sales Manager

2 weeks ago

Singapore HIIT FIT PTE. LTD. Full time

A group of three F45 SG locations (Holland Village, Orchard & Novena) is looking to hire an experienced, energetic, and highly motivated Membership Manager.

As the lead for the sales function, the Membership Manager must implement a lead generation/marketing strategies plan to execute and maintain fitness membership sales, a solid fitness community within the studio, as well as promote the health and wellness benefits associated with a healthy lifestyle. The Membership Manager is not only a mentor, but an ambassador of our brand, and a proven leader.

**Key Responsibilities / Attributes**:

- Create, properly manage and exceed, all Sales and Operational budgets
- Drive financial plans and increase gross margins of the business through optimal programming and capacity utilization
- Create quarterly marketing plan for social media, digital marketing, and community events
- Confidently take charge and run all social media platforms of the studio
- Ensure all Front Desk systems and studio practices/processes are adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls
- Ensure a consistent sales effort is maintained at all times by providing daily sales goals and contests/incentive-based motivation, including establishing, expanding, and tracking outreach initiatives and strategic partnerships with local businesses, community groups, and charitable organizations
- Implement and maintain and grow the total membership base and oversee all aspects of the membership sales process
- Increase studio conversion rate and achieve client retention goals
- Trial scheduling and follow ups
- Maintain top-notch cleanliness, appearance and organization of the studio and inventory
- Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to both clients and internal staff
- Ensure studio branding by adhering to company guidelines and values
- Maintain a strong working knowledge of our small-group training programs by participating in at least three (3) training sessions per week alongside clients
- Ability to develop strong relationships with clients and business partners
- Self-motivated and goal-oriented
- Professional, punctual, reliable and neat
- Working with Managing Director on setting Monthly, weekly, and daily targets for meeting goals
- Must have outstanding experience delivering high-quality customer service, excellent communication, organizational, and written skills
- Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Ability to work independently and collaborate with Managing Director, Trainers, and clients
- Highly organized with the ability to prioritize and meet deadlines
- Computer proficiency with MS Office programs, MindBody Online, as well as various media platforms

**Benefits**:

- Flexible schedule
- Free Membership at F45
- Competitive salary and bonus structure

**Qualifications**:

- Bachelor’s Degree or equivalent work experience required
- 2+ years of proven sales leadership in the Health & Fitness industry required
- Must have Personal Training Certification through a nationally recognized organization
- Must have CPR/AED/First Aid Certification
- At least 2 years of management experience, including directly overseeing all aspects of staff management from hiring, training, supporting, disciplining, and terminating

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