Manager, Gtech Users and Products, Payments
7 days ago
Minimum qualifications:
- Master's degree or equivalent practical experience.
- 3 years of experience in people management.
Preferred qualifications:
- 12 years of experience in a related industry.
- Experience working in stakeholder landscapes.
- Ability to structure ambiguous challenges and work independently with a focus on delivering actionable results.
- Ability to streamline processes and implement workflows designed to increase efficiency.
- Excellent troubleshooting, problem-solving and project management skills.
- Excellent communication and collaboration skills.
**About the job**:
At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent the voice of Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.
gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
**Responsibilities**:
- Lead the team responsible for helping users (merchants) get Payments and help these products succeed.
- Develop, evolve, and execute an effective and locally relevant user support strategy based on an understanding of products and markets.
- Deliver local insights based on user voice data that encourages user and product success in the Asia Pacific region.
- Manage the relationship with global, regional, and cross-functional leadership, including product and engineering leads, representing users and the support operations business.
- Leverage the gTech users and products portfolio of services and collaborate with our global, enablement, and vendor workforce teams to deliver on initiatives.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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