Fulfilment Operations Executive

2 days ago


NorthEast Singapore SYSTEMS PRO PTE LTD Full time

**Location**

Singapore, North East

**Job Type**

Full Time

**Salary**

$2,500 - $4,400 Per Month

**Date Posted**

8 hours ago

Additional Details

**Job ID**

133273

**Job Views**

32

**Job Description**:
Roles & Responsibilities
**Job Purpose**:

- Operations of intake, customer order fulfillment, inventory control, and returns/salvage processing in the Technology Logistics Center
- An advocate and operative of Positive Customer Experience (Consumer)
- Drive analytics-based operations efficiency
**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Ensure that service requests are met according to Service Level Agreement (SLA)
- Maintain sense of both urgency and importance towards service request fulfillment resulting in positive customer experience
- Partner and co-ordinate with last mile couriers to ensure SLA delivery performance is met
- Lead and contribute in resolutions of Customer’s escalations or complaints
- Ensure customer returns and new products are processed timely
- Improve and maintain inventory and locator accuracy
- Ensure safe and secure storage of handsets in accordance with company guidelines
- Implement job aids, work instructions or training materials
- Publish and track performance metrics for operations. Perform root cause analysis and develop resolutions for lagging metrics
- Lead in the resolution of quality issues with key leverage on 8D, RCCA or CAPA methodologies
- Drive continuous process improvement through Value Stream Mapping (VSM)
- Work towards a process coach and SME
**QUALIFICATIONS AND COMPETENCIES**:

- Desired 5 years in a fulfillment or logistics environment
High fluency in use of Business systems, eg DAX, Search Engine, Biz Intelligence Tools
- Hands-on individual with clear verbal and written communication skills (English)
- Strong result and service bias
- Self-driven, achieving objectives in a fast paced, cyclical, ambiguous environment
- Handle pressures well
- Good organizing and follow-up skills
- Ability to multi-task and meet deadlines
- Process and detail oriented, delivering accurate work
- A team player in a diverse environment
- Possess strong analytical, problem solving skills
- Flexible to work on weekends and/or late nights due to consumer demand
- Open to development and growth opportunities

Tags

fulfilment

operations

executive



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